this is a 1996 guide on how to help someone use a computer. it’s strikingly resonant with ‘how to be a parent’, or really ‘how to help anyone with anything’. a nice example of “the universal within the particular”
this is a 1996 guide on how to help someone use a computer. it’s strikingly resonant with ‘how to be a parent’, or really ‘how to help anyone with anything’. a nice example of “the universal within the particular”
Just as much as our job is to build something genuinely useful, something which really does make people’s working lives simpler, more pleasant and more productive, our job is also to understand what people think they want and then translate the value of Slack into their terms.… Putting yourself in the mind of someone who is coming to Slack for the
... See moreFelix Oberholzer-Gee • Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance
I was one of those parents rooting for their kids from the sidelines. After a match, if they lost, they would be very self-critical of how they played. Instead of chiming in and telling them how badly they played, I told them to give themselves a break. I would say things like, “Well at least you gave it your best shot. After all, you’re only fourt
... See moreDaniel Beaver • Love Yourself: The First Step to a Successful Relationship
That’s where we programmers come in. Our job is to help people understand what they want. In fact, that’s probably our most valuable attribute. And it’s worth repeating:
David Thomas • The Pragmatic Programmer
‘the grandmother method’ — stand behind them as they play on the computer, make encouraging noises, and ask them what they’re doing.