Truly great leaders create an environment where the employees feel that the CEO cares more about the employees than she cares about herself. In this kind of environment, an amazing thing happens: A huge number of employees believe it’s their company and behave accordingly. As the company grows large, these employees become quality control for the e

I wanted no separate divisions where people felt that the only thing that mattered was their specific area of responsibility, that somehow their welfare was separate from that of the rest of us. Steve was like that—a team player.

Teach “connection and extension.” An organization filled with individuals who are “independent contractors” unattached to one another is a team with little interior cohesion and strength. 6. Make the expectations and metrics of competence that you demand in action and attitudes from personnel the new reality of your organization. You must provide t