In a 2017 interview, Ev Williams (the founder of Twitter), said something that has stuck with me since: “the trouble with algorithms, is that it rewards extremes. Say you’re driving down the road and see a car crash. Of course you look. Everyone looks. The internet interprets behavior like this to mean everyone is asking for car crashes, so it trie... See more

One of the wildest moments of this conversation for me was when I made a comment that I thought was just a universally believed truth about the post-platform internet: that people these days prefer individuals to brands. And then Nilay told me, “No, that’s wrong. It’s not people who are doing that; it’s the systems that deliver content to people” —... See more