Why Chatbots Are Not the Future
Expecting users to primarily interact with software in natural language is lazy .
It puts all the burden on the user to articulate good questions. What to ask, when to ask it, how to ask it, to make sense of the response, and then to repeat that many times.
But a user may not know what they don't know.
A good user interface let's me iterativel
... See moreAustin Z. Henley • Natural language is the lazy user interface
