Who matters?
howtomakesenseofanymess.com
Who matters?
How to Make Sense of Any Mess
howtomakesenseofanymess.comHow to Make Sense of Any Mess: Information Architecture for Everybody
Abby Covert • 2 highlights
amazon.com
Knowing is not enough. Knowing too much can encourage us to procrastinate. There's a certain point when continuing to know at the expense of doing allows the mess to grow further
Abby Covert • How to Make Sense of Any Mess
In designing experiences, the cornerstone with which we start is the “who.” Who is this for? Who are they? What do they need? Where are they coming from? Where do we hope to take them? What are they nervous about? How might we care for them? How might we be generous with them, and help them be generous with others?
But, for the most part, we think ... See more
But, for the most part, we think ... See more
We are not the only "who"
Who's most important to serve? What words might make them defensive? What words might put them at ease? How open are they to change? How will this affect their lives? How does the current state of things look to them? Is that good or bad?