Who matters?
howtomakesenseofanymess.com
Who matters?
How to Make Sense of Any Mess
howtomakesenseofanymess.comHow to Make Sense of Any Mess: Information Architecture for Everybody
Abby Covert • 1 highlight
amazon.com
In designing experiences, the cornerstone with which we start is the “who.” Who is this for? Who are they? What do they need? Where are they coming from? Where do we hope to take them? What are they nervous about? How might we care for them? How might we be generous with them, and help them be generous with others?
But, for the most part, we think ... See more
But, for the most part, we think ... See more
We are not the only "who"
Understanding what matters most to us and discovering who we might become, and then help as a result, is the real work of our lives. Understanding how our strengths and our stories change how others see themselves is the work we’re all here to do.
Bernadette Jiwa • Story Driven: You don't need to compete when you know who you are
Who's most important to serve? What words might make them defensive? What words might put them at ease? How open are they to change? How will this affect their lives? How does the current state of things look to them? Is that good or bad?