While Zoom Zooms, Slack Digs Moats

Companies like Zoom that achieve massive growth and ubiquity lose one important competitive advantage: the ability to focus on a particular user. Recent events have forced the adoption of Zoom for use cases that it was not originally designed for. Teachers struggle to manage a classroom. Game nights with friends feel overly rigid. Working on a proj... See more

Zoom’s simplicity is a strength when it comes to the company’s ability to grow its network. When the product concept and value is simple to describe, it makes them easier to spread from user to user, much like the “meme” coined by noted biologist Richard Dawkins in one of my favorite books, The Selfish Gene. You can copy and paste a Zoom link—it’s ... See more