When The Internet Becomes Chat

If AI chatbots and AI-powered search results are summarizing everything for you, why would you go to a website? And if we all stop going to websites, what’s the incentive to put new content on the web? What’s going to stop shady characters from flooding the web with AI-generated spam to try and game these systems? And if we succeed in choking the w... See more

A quick example from my life: Twitter didn’t replace Facebook. The iPad didn’t replace my phone. My phone didn’t replace my TV. Now, I watch YouTube on my iPad, toss the video up to my TV, while checking Twitter and Facebook on my phone. It’s a little constellation of technology. But I keep asking myself: how many more things can I juggle? And for ... See more

The illusion persists because there’s so much money in it. Back in 2016, Ben Thompson wrote that Google’s AI efforts were at odds with its business model: “If a user doesn’t have to choose from search results, said user also doesn’t have the opportunity to click an ad, thus choosing the winner of the competition Google created between its advertise... See more

There is simply no path forward for a news outlet of any meaningful size trying to support itself on social and search traffic. So what will be the A.I. platform publishing strategy? Well, I’m going to make a couple predictions and we’ll see how I do:

1. The conversational A.I. search results will get better and quickly make the human-generated results

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I suspect billions of people will be happy to receive their answers to complicated queries directly on the search results page, uninterested in where the information comes from, so long as it’s accurate enough.

But to everyone who depended even a little bit on web search to have their business discovered, or their blog post read, or their journalism... See more