Feedback is a gift. It lets you know precisely what the other person wants or needs. After you receive the gift, it’s up to you to accept it or not. But shutting down feedback with an argument or by appearing ungrateful makes it less likely you’ll be offered it again. And if you’re getting feedback from a customer or a prospect, shutting it down ma... See more
They’re hurt, confused, and defensive.
Instead of embracing your feedback, they see it as an attack.
You worry about retaliation because now things are awkward.
You wonder if you should have stayed silent…
Here’s a better way: