We are not the only "who"
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We are not the only "who"
How We Feel
howwefeel.org
other Whos to do what they can do. In every “Who” relationship, you will have Whos, and you will also be a Who. No Who is viewed as better or more important than the other. All Whos are essential to getting the project done. There is love and respect among Whos. Each member of the team views the other as a collaborator on a shared mission, and each
... See moreDan Sullivan • Who Not How: The Formula to Achieve Bigger Goals Through Accelerating Teamwork
We need to consider our intended users. Sometimes they’re our customers or the public. Often times, they’re also stakeholders, colleagues, employees, partners, superiors, or clients. These are the people who use our process.
To determine who matters, ask these questions:
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To determine who matters, ask these questions:
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Who matters?
I once read that the first users we design for are the people closest to us: the engineers bringing our designs to life and the stakeholders shaping the project's vision. As designers, our empathy should extend beyond end users to include the teammates we collaborate with every step of the way.
Who’s talking? When you get an email from a faceless corporation, speaking in the second person, someone is hiding. It’s slick, but it’s not real. We don’t feel a connection, merely the shadow of a bureaucrat. On the other hand, when a human being extends emotional labor to take responsibility—“Here, I made this”—then the door is open to connection
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