We All Need to Be Conflict Mediators
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We All Need to Be Conflict Mediators
“As we’ve seen, all criticism, attack, insults, and judgments vanish when we focus attention on hearing the feelings and needs behind a message. The more we practice in this way, the more we realize a simple truth: behind all those messages we’ve allowed ourselves to be intimidated by are just individuals with unmet needs appealing to us to contrib... See more
Mindy Zhang • My personal values
It works best if we can develop a middle way. Instead of pushing, we step back and soften our boundary to include the intruder. We acknowledge that the other person has a point—what they’re asking seems perfectly reasonable to them. We give them some space, although we may not ultimately agree with them or do what they ask. On the other side, inste
... See morePamela Kristan • Awakening in Time
Six Steps to Productive Conflict
Key takeaways:
• Productive conflict involves focusing on the issue, not the person.
• Communicate openly and honestly about feelings.
• Conflict is not always bad and differences should be welcomed.
• Important steps to productive conflict include seeking common ground, active listening, and problem-solving techniques.
•
... See moreBecause You Need to Know Podcast ™ • Productive Conflict With Frank DeDominicis and DiSC Segment 3 of 3
ways to navigate that conflict effectively.