Hers wasn't the kind of story that knocks people out of their chairs, but it didn't need to be. Major movements often turn on a series of small moments.

What are your passions outside of work? Golf? Music?

Gardening? Modern dance? What is it about these pursuits that brings you joy or satisfaction? And are there lessons to draw on that relate to the topic at hand? "Customer service is like executing the perfect backhand volley ...

Share stories about childhood or the people you're closest to. As