updated 5y ago
Trend-Driven Innovation
- in time customer expectations inflate. Per Jeff's latest annual letter to shareholders:
One thing I love about customers is that they are divinely discontent. Their expectations are never static – they go up. It’s human nature. We didn’t ascend from our hunter-gatherer days by being satisfied. People have a voracious appetite for a better way, and y
... See morefrom Invisible Asymptotes — Remains of the Day by eugenewei.com
Luc Cheung added
- In the long run, endogenous variance in the quality of product leadership in a company always seems to be in the negative direction. But perhaps we are too focused on management quality and not focused enough on exogenous factors. In "Divine Discontent: Disruption’s Antidote," Ben Thompson writes:
Bezos’s letter, though, reveals another advantage of
... See morefrom Invisible Asymptotes — Remains of the Day by eugenewei.com
Luc Cheung added