Travel Tech Essentialist #186: Delight
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Travel Tech Essentialist #186: Delight
"Functionality creates trust, but it doesn’t create love. Whether it’s the way a waiter remembers your name or how Google Photos quietly curates your best memories into a story, connection comes from the human layer around functionality."
When I talk about taste in business, I mean the ability to consistently make decisions that demonstrate respect for your audience, show deep empathy for their needs, and deliver aesthetically-pleasing experiences that drive positive business outcomes.