It’s a little depressing that these days we mainly use computers to consume fast and react fast. Task management turns us into more productive human machines. Rather conveniently for managers, human machines have higher predictability and lower inherent value – they’re easy to automate, replace, and erase.

Productivity is important, but it’s just... See more

We have more ways to offer instructions than ever before, but it’s not obvious that we’re getting better at it. Not just the operator’s manual, but every way we have to teach and offer instructions... Some (uncategorized) things to consider:

• Assume that some people will not read the manual, no matter how clear it is or what format it takes. If

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