Keep what resonates (Capture) Save for actionability (Organize) Find the essence (Distill) Show your work (Express)

To get through the tension, try to understand other people's positions and perceptions: How does this mess look to them? What does their mental model look like? What words do they use? Could your language mislead them? Do they agree with the intent, direction, and goals you outlined? Do they agree on the level you're working at?