![Preview of The Zappos Experience: 5 Principles to Inspire, Engage, and WOW](https://m.media-amazon.com/images/I/51fW7LtLHxL.jpg)
updated 4h ago
updated 4h ago
Zappos optimized to make the return-experience a delight and part of shopping when every other retailer was trying to drive down returns.
sari added
by John Rossman
by Clayton M. Christensen, Taddy Hall, Karen Dillon, David S. Duncan
Harold T. Harper and added