The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

The Customer Rules

Lee Cockerell

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The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company

John Rossman

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I F**KING LOVE THAT COMPANY: How a New Generation of Brand Builders Is Defining the Post-Amazon World

Randy Komisar

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Uncommon Service: How to Win by Putting Customers at the Core of Your Business

Frances Frei

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