3. Develop a “Conceptual Solution or Procedure”

Guruji was telling me the other day that intention is everything. She told me that there are two sides to every action. You can strike a tree in anger and ego and take its fruit, but it will steal the sweetness from you. Or you can take the extra minute to grab a ladder, climb up, and pluck the fruit in humility and gratitude. In the analogy, the t

As the workshops are creating procedures and policies to solve problems, the leader of the workshop puts out a postworkshop memo that says: “This week’s workshop solved the problem of customer service inconsistencies. Here are the nine things you can do when a customer is unhappy.” That memo goes into a “procedure binder” and that becomes a trainin

Some companies have people test something and then report back a month later. That’s crazy. You need to monitor weekly.

The last aspect of hiring top talent is to create a performance-based relationship with little or no base pay.

A company that thinks like a small company remains small. A company, even a one-person army, that thinks and acts like a big company is going to grow faster, smarter, and better.

Even when you’ve perfected the concept and are rolling out the policy, you’re not done with monitoring. The next phase is to randomly, but consistently, observe and correct the procedure even as it’s being implemented company- or departmentwide. Now you have trained your soldiers and they are in combat. The mistakes they make could cost lives. Don’

Step 3: Now have participants in the group write down on their own pad every single idea that comes to them. Give everyone a few minutes to work on this. Do not let them call out ideas. The leader must participate as well. You’ll see that most of the people will run out of ideas after about two minutes, so that is a good period of time. If you’re d

My mother was so blindly encouraging that if I’d told her, “I want to be a bank robber,” she would’ve said, “Oh son, you’d make a GREAT bank robber.” Parents who are overbearing or what I call “quick to caution the child” will raise a child who will not be effective in challenging situations.