The Ultimate Community Survey Template

Measure your community health with surveys that ask questions about identity, feeling welcome, onboarding, and achieving goals.

1) The community quadrant (to understand how community differs from other groups of people who interact with a product) 2) The community funnel (to understand what makes a community compelling to prospective members).

I sometimes think about communities as human search engines. Groups with trusted relationships and a healthy sense of belonging are a great way for people to answer questions in their lives. And in fact, that’s what many people use communities for. We regularly work with communities of change-makers and most activities in the online forums are sear... See more

1. Desire to learn 2. Desire to participate/contribute/build 3. Eager to earn 4. Seeking access to valuable networks 5. Looking for reach/syndication/distribution 6. Building reputation/credibility/status (Leaderboards, Portfolios, etc)

community members should “feel a sense of belonging (membership), feel like you make a difference to the group and that the group makes a difference to you (influence), feel like your needs will be met by other group members (integration and fulfillment of needs), and feel that you share history, similar experiences, time, and space together (share... See more

The SPACE model:  Support & Success : Your members answer support questions and teach others how to use your product, resulting in reduced support costs and customer expansion.Product: Members offer feedback and ideas for improving your product offering. Acquisition: The community drives awareness, leads and prospects. Contribution: The co... See more