The vast interconnection enabled by digital platforms has ended up creating more of a sense of sameness than diversity. Users are subtly guided toward the same subsets of topics, urged on by recommendations that are designed not to serve their interests but to create profitable attention fodder to sell to advertisers. Instagram doesn’t care that... See more

But the bigger loss of human agency comes from the billions of people that use these apps. These deep learning AIs are designed to maximize the time we all spend on these apps. While you are reading this memo, you are probably jonesing to switch over to Instagram or TikTok. It turns out when an app company doesn't care about content and asks an AI... See more

And yet, in so much modern software today, you’re placed in a drab gray cubicle — anonymized and aggregated until you’re just a daily active user. For minimalism. For simplicity. For scale! But if our hope is to create software with feeling, it means inviting people in to craft it for themselves — to mold it to the contours of their unique lives

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