The Tyranny of the Marginal User

Fuller is something of a philosopher of digital design; his podcast “Scratching the Surface” canvasses experts in the field. In the past decade, he argues, a “user-centered” approach to design has been replaced by what he has taken to calling a “corporation-centered” approach. Rather than optimizing for the user’s experience, it optimizes for the e... See more

Artisanal software

In a speech delivered years ago, Ev Williams used agriculture as a metaphor to understand what’s possible on the Internet.

Agriculture was a tremendous invention – it got people fed and freed them to do many things. But agriculture – taken to the extreme in the pursuit of profit leads to a sick and obese population and industrial... See more

Any system where users can leave without pain is a system whose owners have high switching costs and whose users have none . An owner who makes a bad call – like removing the block function say, or opting every user into AI training – will lose a lot of users. Not just those users who price these downgrades highly enough that they outweigh the cost

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Why are we seeing a global homogenizing of culture across every dimension that counts? Why has Hollywood become so creatively bankrupt that nobody bothers watching that oh-so-predictable-52nd sequel to a superhero movie? Why have pop songs become so objectively similar? Why is everyone following the same formula for their posts on Instagram and hum... See more