The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust

The more obvious ways to boost your credibility include: Develop deep expertise in your industry. Stay current with industry trends and business news. Offer your point of view when you have one.

It is not enough to be smart and well-researched, or to be right—even when you have the evidence to prove it. You have to earn the right to be right. Others will listen to you and be open to your advice, your point of view, and your perspective once they feel they have been fully heard and understood by you.

You claim you are transparent and yet you … Say things to yourself or to each other that you don’t/won’t say to your clients. Avoid delivering bad news. Cover up or downplay mistakes so as not to make others uneasy.

distinction between trusting and being trustworthy. Usually, leading with trust requires you to focus on being trustworthy. However you cannot avoid occasionally having to do the trusting.

In business, reciprocity plays out in the form of listening. Others will be open to your thoughts, perspectives, and point of view once they feel they have been fully heard and understood by you.

In some ways, growing up is about learning that not everything is about you.

(Geoff Colvin’s Talent is Overrated is a good read

“I have always believed that if I could help someone get more of what’s important to him as a person, then everything else will take care of itself.

A process rarely contains the metacode to determine when to ignore the process.