The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust
updated 2d ago
updated 2d ago
Reciprocity in trust-based relationships begins with listening. Listening is the skill that drives trust and influence. If you listen to me, I will listen to you. If you do not listen to me, I will not listen to you.
Johann Van Tonder added 6mo ago
When people lose trust in other people or institutions, it is roughly at the same level and pace that trust was built. Where trust is lost quickly, it often wasn’t deep trust to begin with. And when we deeply trust people, we are slow and loath to give up on them.
Johann Van Tonder added 6mo ago
next time you are preparing for a difficult meeting, take a quiet moment and say to yourself, Let me check my ego at the door, and simply be there to help others as best I can.
Johann Van Tonder added 6mo ago
distinction between trusting and being trustworthy. Usually, leading with trust requires you to focus on being trustworthy. However you cannot avoid occasionally having to do the trusting.
Johann Van Tonder added 6mo ago
In the business of advice-giving, it is not enough to be right—you have to earn the right to be right.
Johann Van Tonder added 6mo ago
A collaborative approach to relationships.
Johann Van Tonder added 6mo ago
People working to increase their trustworthiness generally devote more time and attention to improving their credibility and reliability variables because it is easier to figure out what to do about them. Unfortunately, these efforts are misguided because most professionals are already strong in these areas. On average, the greatest strength for pa
... See moreJohann Van Tonder added 6mo ago
initiate difficult conversations for the benefit of the relationship. This takes courage and skill.
Johann Van Tonder added 6mo ago
self-orientation is about focus, more specifically, who you focus on—yourself or others.
Johann Van Tonder added 6mo ago