The Trusted Advisor
Secret Tradecraft of Elite Advisors: Covert Techniques for a Remarkable Practice
Bryn Mooth • 10 highlights
amazon.com
Unexpected ways to increase your credibility include: Be willing to say “I don’t know,” when “I don’t know” is the honest answer. Express passion for your subject. Communicate with self-assurance: a firm handshake, direct eye contact (when culturally appropriate), and a confident (not arrogant) air.
Charles H. Green • The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust
