The Simple Word Replacement for Connection
seths.blog
The Simple Word Replacement for Connection
The right response to feedback is, “thank you.” Or perhaps, “that’s a great point.” Even if it’s not your job to change the system, or not your fault that things didn’t work as expected, both of these responses are valid and useful.
Seth Godin • “No problem” is a problem
What forms how we understand and make sense of language? How come the likely response to “thank you,” today is “of course,” or “no problem,” but not “you’re welcome?”
Because all you have to do is say “thank you” and offer their customers some kind of extra value. That's it.