The Rise of Panera (For Remote Workers)

“At Panera, we talk a lot about what we call the “desire to friction ratio.” While that sounds math-y, it’s actually a simple idea for any consumer business: You want to keep increasing your customers’ desire for your product while working to reduce the friction they have to put up with to get your product.”

Thanks to COVID-19, remote work has dwarfed its growth expectations and now pretty much every company is working remotely in the short term, but. many will keep this arrangement moving forward. Twitter, Facebook, Square, and many others have told their workers that they can stay working from home even after COVID-19 is over. This is going to cause ... See more

Panera has always been ahead of the curve with the following “features”: