
The Power of Moments: Why Certain Experiences Have Extraordinary Impact

A crucial feature of practicing courage, then, is making sure the practice requires courage!
Chip Heath • The Power of Moments: Why Certain Experiences Have Extraordinary Impact
You cannot bring two teams together by simply talking about unity. They must experience unity. That’s what makes it a defining moment.
Chip Heath • The Power of Moments: Why Certain Experiences Have Extraordinary Impact
Is there a way to channel this same spirit inside organizations—to counteract the “command and control” culture of goals and plans? A wise leader can look for milestones en route to a larger goal. Let’s say your group has been tasked with boosting customer satisfaction by 20% by the end of the third quarter. You might have no control over that goal
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accomplished together? One couple we know kept an anniversary journal for the first decade of their marriage. Every year they would record the things they accomplished: Redecorating the back bedroom, hosting extended family for Thanksgiving dinner, and so on. They’d also record the trips they took, and the friends they saw most frequently, and,
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We have a natural hunger for these landmarks in time. Take the prevalence of New Year’s resolutions.4 The Wharton professor Katherine Milkman said she found it striking that “at the start of a new year, we feel like we have a clean slate. It’s the ‘fresh start effect’ … all of my past failures are from last year and I can think, ‘Those are not me.
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coauthors James Gilmore and Joseph Pine (who wrote the seminal
Chip Heath • The Power of Moments: Why Certain Experiences Have Extraordinary Impact
many people believe they need to find their calling, as though it were a “magical entity that exists in the world waiting to be discovered.”6 She believes purpose isn’t discovered, it’s cultivated.
Chip Heath • The Power of Moments: Why Certain Experiences Have Extraordinary Impact
Self-understanding comes slowly. One of the few ways to accelerate it—to experience more crystallizing moments—is to stretch for insight.
Chip Heath • The Power of Moments: Why Certain Experiences Have Extraordinary Impact
challenge and if you fail, I’ll help you recover. That’s mentorship in two sentences. It sounds simple, yet it’s powerful enough to transform careers.