The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win

Two are relatively innocuous but the others are more serious: she has contracted

customers? Sales forecast accuracy: Can we factor this into

a vendor for a $200,000 project to do customer data mining and another vendor to plug into all our POS systems to get sales data for customer analytics. “The first problem is that both projects violate the data privacy policy that we’ve given our customers,” John says. “We repeatedly promise that we will not share data with partners. Whether we cha

them? Customer retention: Are we gaining or losing

What we need to do isn’t merely to prioritize better.

“Shit. How the hell are we supposed to write an IT outsourcing contract if we don’t even know what the business needs?” he says, slamming his hand on the table.

with all the packages they’re carrying. “People think that just because IT doesn’t use motor oil and carry physical packages that it doesn’t need preventive maintenance,” Erik says, chuckling to himself. “That somehow, because the work and the cargo that IT carries are invisible, you just need to sprinkle more magic dust on the computers to get the

“every work center is made up of four things: the machine, the man, the method, and the measures.

She flips to the second page. “The projects seem to fall into the following categories: replacing fragile infrastructure, vendor upgrades, or supporting some internal business requirement. The rest are a hodgepodge of audit and security work, data center upgrade work, and so forth.”