A manager who wants her team to exhibit more of an outward mindset can lead that effort by building with them an implementation plan of consistent outward-mindset strategies and actions. For example, given that lateral awareness is a key indicator of mindset (as discussed in chapter 10), the team might decide to devote five minutes of every team

As in Chip’s experience with the baby bottles, the behaviors people choose to engage in (that they sense are right and helpful given their situation) will depend on how they see their situation and those with whom they interact. So while behaviors drive…

Some highlights have been hidden or truncated due to export limits.

A way to make this scaled alignment explicit is to help each person, each team, each department or division, and the enterprise as a whole construct their own outward-mindset-at-work diagrams.

Our research shows that one of the most accurate indicators of mindset in organizations is lateral awareness—that is, the extent to which people are aware of the needs, objectives, and challenges of individuals and teams lateral to them in the company.

What is that constant? In each case, the leaders involved their organizations in pursuing a collective result—that is, a result that at once involved all the people in something much bigger than themselves and required that everyone join together with others in order for their efforts to succeed.

Ironically, the most important move in mindset work is to make the move one is waiting for the other to make.

They 1. see the needs, objectives, and challenges of others 2. adjust their efforts to be more helpful to others 3. measure and hold themselves accountable for the impact of their work on others Engaging in these three steps is a practical approach to implementing and sustaining an outward-mindset way of working.

When we interact with someone who is operating with an inward mindset, we may feel that he is failing to consider our views or opinions, and we can see that as an invitation to take offense or withdraw. If we do, we will give back to this person exactly what he is giving to us, and we will become embroiled in an inward-mindset struggle like the

Another way to measure impact is to find metrics that show a person or organization what others are able to accomplish or achieve as a result of their efforts. This was what a nonprofit organization called Hope Arising found a way to do.