
The Making of a Manager: What to Do When Everyone Looks to You

When you are in survival mode, you do what it takes to survive. When you’re beyond survival in your team’s hierarchy of needs, then you can plan for the future and think about what you can do today that will help you achieve more in the months and years ahead.
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
And yet, working together in teams is how the world moves forward. We can create things far grander and more ambitious than anything we could have done alone. This is how battles are won, how innovation moves forward, how organizations succeed. This is how any remarkable achievement happens.
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
If you are wondering whether you can be a great manager, ask yourself these three questions.
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
The purpose is the outcome your team is trying to accomplish, otherwise known as the why. Why do you wake up and choose to do this thing instead of the thousands of other things you could be doing? Why pour your time and energy into this particular goal with this particular group of people? What would be different about the world if your team were
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What gets in the way of good work? There are only two possibilities. The first is that people don’t know how to do good work. The second is that they know how, but they aren’t motivated.
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
management is the art of getting
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
To manage people well, you must develop trusting relationships with them, understand their strengths and weaknesses (as well as your own), make good decisions about who should do what (including hiring and firing when necessary), and coach individuals to do their best.
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
As a manager, you are judged on your team’s outcomes, so your job is to do whatever most helps them succeed.
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
Good design at its core is about understanding people and their needs in order to create the best possible tools for them.