
The Making of a Manager: What to Do When Everyone Looks to You

New managers often ask me, “How long will it take to feel like I know what I’m doing?” I reply quite honestly, “It took me about three years.”
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
What kinds of challenges are interesting to you and why? Can you describe a favorite project? This tells me what a candidate is passionate about. What do you consider your greatest strengths? What would your peers agree are your areas of growth? This question gets both at a candidate’s self-awareness and what his actual strengths and weaknesses mig
... See moreJulie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
Good CEOs know that they should double down on the projects that are working and put more people, resources, and attention on those rather than get every single project to the point of “not failing.”
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
For example, if you’re looking for a decision on pricing, and people start chiming in with suggestions for new features, say that you’ll separately find time to discuss the latter topic, and then steer the conversation back toward the intended agenda.
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
Why is this even hard for me? your internal critic might wail. If I were smarter or braver or more talented, I’d be fine. By feeling guilty about the way you feel, you’re creating even more stress for yourself.
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
Can you rally the troops for a spectacular gambit? Can you brainstorm some MacGyver-esque tactics to get you out of your tricky bind? Can you roll up your sleeves and pitch in on making cold calls or selling glasses of lemonade?
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
Nine times out of ten, the other person is not out to get you. Your coworkers don’t think you’re an idiot. And, yes, you deserve this job.
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
Learning how to be a great leader means learning about your superpowers and flaws, learning how to navigate the obstacles in your head, and learning how to learn.
Julie Zhuo • The Making of a Manager: What to Do When Everyone Looks to You
To have a high-functioning team, people need to work well with one another, so you need to find ways to nurture empathy, create trust, and encourage collaboration. Sometimes, you may decide to get a group of people together for the simple purpose of focusing on relationships.