The Leadership Challenge: How to Make Extraordinary Things Happen in Organizations (J-B Leadership Challenge: Kouzes/Posner)

Leaders who are knowledge builders set the example for how team members should behave toward each other.

When you create a climate of trust, you create an environment that allows people to contribute freely and innovate. You nurture an open exchange of ideas and an honest discussion of issues.

To create a climate for learning, you have to make it safe for others to be curious, ask questions, try, and fail with the ultimate objective of learning and growing from their experiences.

Credibility is the

people accomplish more together than apart.

Find opportunities to talk with others about these questions: It's five years from now and you're stopping by for a visit to this organization. What excites you most about what you see, hear, and feel? If you were to send a few scouts out ahead of this “wagon train” to see what's over the horizon, what would they come back and tell us?

The vast majority of people are just like Paul's team members. They want to dream with their leaders, invent with them, and be involved in creating their futures.

The key that unlocks the door to opportunity is constantly generating small wins and learning from experience.

and what the organization espouses. Are there any points of tension? If so, what can you do to resolve them? Ask your direct reports and other team members to write their personal credos and share them at team meetings. Have a conversation about the “fit” of personal values and organizational values. Are there any points of tension? What can be don