
The Hamster Revolution: How to Manage Your Email Before It Manages You

Rule. Feel free to write your email — sometimes it’s healthy to acknowledge your feelings, but wait one full day before hitting Send. Ninety-nine percent of the time, you’ll cool down and replace your angry email with a more professional message.”
Tim Burress • The Hamster Revolution: How to Manage Your Email Before It Manages You
Background section: Here is the body of your message. This is the place where a little sculpting goes a long way.
Tim Burress • The Hamster Revolution: How to Manage Your Email Before It Manages You
The COTA Tool ©2007 getcontrol.net, inc., Inc. All rights reserved. Copy only with permission.
Tim Burress • The Hamster Revolution: How to Manage Your Email Before It Manages You
break the body of your message into three distinct sections: Action Summary Background Close
Tim Burress • The Hamster Revolution: How to Manage Your Email Before It Manages You
use NRN in the subject line when sending an email for which No Reply is Needed. Some teams have begun to use NTN – No Thanks Needed. Just make sure that your entire team understands what NRN and NTN mean.”
Tim Burress • The Hamster Revolution: How to Manage Your Email Before It Manages You
Hamster Revolution Info-Coaching Tool ©2007 getcontrol.net, inc. All rights reserved. Copy only with permission.
Tim Burress • The Hamster Revolution: How to Manage Your Email Before It Manages You
If it’s an involved situation that requires team input, perhaps arranging a synchronous discussion at an upcoming live meeting or teleconference would save time and have greater impact.”
Tim Burress • The Hamster Revolution: How to Manage Your Email Before It Manages You
“Before hitting Send, ask: Is my email (1) Needed? (2) Appropriate? and (3) Targeted? Let’s take them one at a time.”
Tim Burress • The Hamster Revolution: How to Manage Your Email Before It Manages You
email is both slippery and sticky. It slithers and squirms into the oddest places and it sticks around forever.