The Great Client Partner: How Soft Skills Are the True Currency in Client Relationships
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The Great Client Partner: How Soft Skills Are the True Currency in Client Relationships

Before proposing any changes, consider if your motives are aligned with the motives of everyone else the change will affect. It helps to take out a pen and make a list of what you want and why.
Ask your team and yourself to think in terms of the 80/20 rule.
Set a course to get employees from an eight to a ten because this is where the real value lies.
What was a time when you let down a loved one, and what did you learn from it?
Make a list of your most common behaviors as a leader—just the first habits that pop into your head. Do these exemplify servant leadership? Why or why not?
How did you make money before the age of twenty-one?
FROM a leader who values activity, TO a leader who values aligned achievement.
Carefully consider what you know about your client and their specific personalities when evaluating each task in a project.
There is a great Einstein quote that goes, “Not everything that counts can be counted, and not everything that can be counted, counts.”