The Digital Mindset: What It Really Takes to Thrive in the Age of Data, Algorithms, and AI

so that you understand what the digital technologies that are reshaping our work and our world actually do behind the slick facades presented by their user interfaces.

In many ways, a mindset shift can be even more challenging than developing the practical tech skills that follow.

How coworkers responded to people’s queries or joked around suggested how accessible they were; it helped gauge what we call passable trust—whether somebody is trustworthy enough to share information with.

Whatever the topic was, she would find the person who could teach her. This is a humility that is historically rare among executives, and it is crucial to a digital mindset.

Change happens so rapidly now that the best technique to determine what works is to test, fail, learn, and try again.

But the foundation of her success was not just a matter of aptitude or ability. It was a mindset—defined above all by the courage to be humble, admit that you don’t know what you don’t know, and set out on the path to learning it.

Sometimes, a digital mindset can mean knowing when to integrate low-tech with high-tech.

We like to think about digital as the interaction between data and technology.

We also provide you with guidelines for how to build the right structure and culture for experimentation.