Read the guest Athletic hospitality Writing a great final chapter Turning up the Home Dial Loving problems Finding the yes Collecting the dots and connecting the dots Creating raves for guests One size fits one Skunking Making the charitable assumption Planting like seeds in like gardens Put us out of business with your generosity Be aware of your

being smart is overrated, that showing fallibility is crucial, and that being nice is not nearly as important as you might think.

Here’s the twist: the Harvard Test of Inflected Acquisition was complete baloney. In fact, the “high-potentials” had been selected at random. The real subject of the test was not the students but the narratives that drive the relationship between the teachers and the students.

“It’s not an accident that concordance happens when there’s one person talking and the other person listening,” Marci says. “It’s very hard to be empathic when you’re talking. Talking is really complicated, because you’re thinking and planning what you’re going to say, and you tend to get stuck in your own head. But not when you’re listening. When

This is why we work. Here is where you should put your energy.

vulnerability is less about the sender than the receiver.

Belonging cues have to do not with character or discipline but with building an environment that answers basic questions: Are we connected? Do we share a future? Are we safe?

science shows that when it comes to creating cooperation, vulnerability is not a risk but a psychological requirement.

“It’s got to be safe to talk,” Cooper says. “Rank switched off, humility switched on. You’re looking for that moment where people can say, ‘I screwed that up.’ In fact, I’d say those might be the most important four words any leader can say: I screwed that up.”