
The Challenger Sale: Taking Control of the Customer Conversation

The thing that really sets Challenger reps apart is their ability to teach customers something new and valuable about how to compete in their market.
Brent Adamson • The Challenger Sale: Taking Control of the Customer Conversation
“We’ve worked with a number of companies similar to yours, and we’ve found that these three challenges come up again and again as by far the most troubling.
Brent Adamson • The Challenger Sale: Taking Control of the Customer Conversation
“Why should our customers buy from us over anyone else?” That’s it. It’s disarmingly simple. But that one
Brent Adamson • The Challenger Sale: Taking Control of the Customer Conversation
Lead to your unique strengths.
Brent Adamson • The Challenger Sale: Taking Control of the Customer Conversation
know what your unique strengths are.
Brent Adamson • The Challenger Sale: Taking Control of the Customer Conversation
They place much greater value on reps’ teaching skills than on their discovery skills.
Brent Adamson • The Challenger Sale: Taking Control of the Customer Conversation
outperform the competition on price-to-value ratio.
Brent Adamson • The Challenger Sale: Taking Control of the Customer Conversation
Is that what you’re seeing too, or would you add something else to the list?”
Brent Adamson • The Challenger Sale: Taking Control of the Customer Conversation
that since they weren’t going to be participating in the bidding process, but valued the long-term working relationship they had, they would be happy to help them think through the construction of their RFP to ensure that they were requesting the right things out of their next supplier.