The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change

This principle is also true in sales. An effective sales person first seeks to understand the needs, the concerns, the situation of the customer. The amateur salesman sells products; the professional sells solutions to needs and problems. It’s a totally different approach. The professional learns how to diagnose, how to understand. He also learns h

Goethe taught, “Treat a man as he is and he will remain as he is. Treat a man as he can and should be and he will become as he can and should be.”

If you visualize the wrong thing, you’ll produce the wrong thing.

“Management is doing things right; leadership is doing the right things.”

Without involvement, there is no commitment. Mark it down, asterisk it, circle it, underline it. No involvement, no commitment.

“Lord, give me the courage to change the things which can and ought to be changed, the serenity to accept the things which cannot be changed, and the wisdom to know the difference.”

Similarly, you too have the power to decide what happens in the gap between a stimulus and your response. Thus, you can change your behavior and your emotions. To put this into practice, commit to a 30-day proactivity challenge: Whether at home or at work, whenever you catch yourself blaming someone or something external for a problem you face, rem

The PC principle is to always treat your employees exactly as you want them to treat your best customers.

Proactive people focus their efforts in the Circle of Influence.

We are what we repeatedly do. Excellence, then, is not an act, but a habit.