Here are the six new rules of engagement—for politicians, broadcasters, and all aspiring experts, decision-makers, and leaders.

1. You gain more trust when seated, not standing.


2. Don’t speak at people—speak with them.


3. An informal tone is more persuasive now. Even leaders must adjust to this.


4. Conversations have more influence than speeches.


5. Spontaneous

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Here are the six new rules of engagement—for politicians, broadcasters, and all aspiring experts, decision-makers, and leaders.

1. You gain more trust when seated, not standing.


2. Don’t speak at people—speak with them.


3. An informal tone is more persuasive now. Even leaders must adjust to this.


4. Conversations have more influence than speeches.


5. Spontaneous

... See more

Here are 13 things that every skilled chaos-surfer understands:

1. How something appears to you may not be how it is.


2. What is said or shown may not be all there is.


3. What is true for me may not be true for you.


4. The same words may mean different things to different people.


5. What people say may not be what they mean. Because comms is lossy and language is

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