
Thanks for the Feedback: The Science and Art of Receiving Feedback Well

“What do you see me doing, or failing to do, that is getting in my own way?”
Douglas Stone • Thanks for the Feedback: The Science and Art of Receiving Feedback Well
if we’re serious about growth and improvement, we have no choice but to get good at learning from just about anyone.
Douglas Stone • Thanks for the Feedback: The Science and Art of Receiving Feedback Well
TAKE THREE STEPS BACK Let’s look at systems from three different vantage points—from close in, medium range, and wide angle. Each view enables us to see different patterns and dynamics in our relationship systems. One Step Back: You + Me Intersections. From here we see the interaction of you and me as a pair. What is the particular you + me combina
... See moreDouglas Stone • Thanks for the Feedback: The Science and Art of Receiving Feedback Well
pushing our triggered reactions aside or pretending they don’t exist is not the answer. Trying to ignore a triggered reaction without first identifying its cause is like dealing with a fire by disconnecting the smoke alarm. So triggers are obstacles, but they aren’t only obstacles. Triggers are also information—a kind of map—that can help us locate
... See moreDouglas Stone • Thanks for the Feedback: The Science and Art of Receiving Feedback Well
Seeing Feedback in the System One Step Back: In what ways does the feedback reflect differences in preferences, assumptions, styles, or implicit rules between us? Two Steps Back: Do our roles make it more or less likely that we might bump into each other? Three Steps Back: What other players influence our behavior and choices? Are physical setups,
... See moreDouglas Stone • Thanks for the Feedback: The Science and Art of Receiving Feedback Well
Receiving feedback sits at the intersection of these two needs—our drive to learn and our longing for acceptance. These needs run deep, and the tension between them is not going away. But there’s a lot each of us can do to manage the tension—to reduce anxiety in the face of feedback and to learn in spite of the fear.
Douglas Stone • Thanks for the Feedback: The Science and Art of Receiving Feedback Well
We can be triggered by who is giving us the feedback. What we think about the giver: Are they credible? Do we trust them? Did they deliver our feedback with good judgment and skill? How we feel treated by the giver: Do we feel accepted? Appreciated? Like our autonomy is respected? Relationship triggers create switchtrack conversations, where we hav
... See moreDouglas Stone • Thanks for the Feedback: The Science and Art of Receiving Feedback Well
“What do you see me doing, or failing to do, that is getting in my own way?”
Douglas Stone • Thanks for the Feedback: The Science and Art of Receiving Feedback Well
“What’s the one thing you see me doing that gets in myown way?”’