Not enough autonomy.

The matrix has four quadrants: Upper left: Important and urgent—do it now! Upper right: Important, but not as urgent—get it on your schedule to do later. Lower left: Urgent, but not as important—delegate the task. Lower right: Not urgent and not important—just don’t do it!

2. Share it. Sharing what you have created is usually not something people put much thought into, but they should.

Directional clarity: Clarity provided by management, including vision, strategy, and goals Situational clarity: Clarity provided by the people for the people67

“The culture of any organization is shaped by the worst behavior the leader is willing to tolerate.”29

career development is your most powerful management tool. Numerous studies show that it drives employee retention, engagement, productivity, and results.

future-self template (Figure 7-4), listing some actions she planned to take over the course of five months, from May to September. A completed future-self template is a perfect tool to use in upcoming coaching sessions with your PM.

like to use the Situation-Behavior-Impact (SBI) feedback tool, developed by the Center for Creative Leadership to help managers deliver clear, specific feedback.59 It requires you to describe the exact situation you want to talk about, the behavior the other person showed in this situation, and what negative/positive impact this might have on them,

2. Define PM responsibilities, skills, and know-how that matter to you. This