added by Prashanth Narayan · updated 2y ago
Statement to the U.S. House Committee on the Judiciary
- Because customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want something better, and a constant desire to delight customers drives us to constantly invent on their behalf.
from Statement to the U.S. House Committee on the Judiciary by Jeff Bezos
Prashanth Narayan added 2y ago
- When you have a setback, you get back up and try again. You can invent your way to a better place.
from Statement to the U.S. House Committee on the Judiciary by Jeff Bezos
Prashanth Narayan added 2y ago
- Failure inevitably comes along with invention and risk-taking, which is why we try to make Amazon the best place in the world to fail.
from Statement to the U.S. House Committee on the Judiciary by Jeff Bezos
Prashanth Narayan added 2y ago
- Customer trust is hard to win and easy to lose. When you let customers make your business what it is, then they will be loyal to you—right up to the second that someone else offers them better service.
from Statement to the U.S. House Committee on the Judiciary by Jeff Bezos
Prashanth Narayan added 2y ago
- To invent you have to experiment, and if you know in advance that it’s going to work, it’s not an experiment.
from Statement to the U.S. House Committee on the Judiciary by Jeff Bezos
Prashanth Narayan added 2y ago
- When we think our critics are right, we change. When we make mistakes, we apologize. But when you look in the mirror, assess the criticism, and still believe you’re doing the right thing, no force in the world should be able to move you.
from Statement to the U.S. House Committee on the Judiciary by Jeff Bezos
Prashanth Narayan added 2y ago
- When I’m 80 and reflecting back, I want to have minimized the number of regrets that I have in my life. And most of our regrets are acts of omission—the things we didn’t try, the paths untraveled. Those are the things that haunt us.
from Statement to the U.S. House Committee on the Judiciary by Jeff Bezos
Prashanth Narayan added 2y ago
- You get different gifts in life, and one of my great gifts is my mom and dad. They have been incredible role models for me and my siblings our entire lives.
from Statement to the U.S. House Committee on the Judiciary by Jeff Bezos
Prashanth Narayan added 2y ago