I got my best ideas in my sleep.

Mitchell and I had stumbled upon a plain truth: personal computers are deskbound, like typewriters, and are unsuitable for people who spend their time away from a desk or work face to face with others.

Bill could suffer just about any indignity with grace, except when someone had abused his trust.

Through the power of television, I knew that lions were large, proud creatures that roared and lived in Africa. But one day my father took me to see the big cats at the Bronx Zoo. I could barely relate the coarse, smelly creatures in front of me—lying docile and panting in their cages while flies buzzed around their heads—to what I had witnessed fr

and work by.

Robert was renowned for giving good demos. This stemmed from an unusual skill: he could deliver a relaxed and articulate exposition while he surreptitiously carried out a complex sequence of operations with his hands. He held your attention with his words as he deftly recovered from problems that would normally require total concentration. If it we

In the real world, management is an art, not a science. The formal techniques for decision analysis that business schools teach are fool’s gold, a vain and misguided attempt to systematize the chaotic. The mere existence of these methods betrays a darker truth: we harbor a desperate desire to believe that the world is ultimately predictable. But an

“OK, let’s get started,” I said. “How do you like our new offices?” The room broke out in cheers and applause. “Now we look like a real company. We have a nice reception area, new furniture, a real phone system, computers . . . But we’re missing one thing. Do you know what it is?” “A company masseuse!” Todd Agulnick yelled. “No—revenues,” I said. T

COMPANIES ARE NOT conscious in the human sense, but each one nonetheless has its own personality. A company develops attitudes, even emotions, that are expressed through the actions of its people. It creates goodwill, establishes trust, and forms relationships with customers, employees, government agencies, and other institutions. This personality