Playful software often conjures up video games, but I don't mean that. Where I see the lack of play is in consumer software: design tools, social networks, dating apps, messengers. Borrowing from Brian Upton's The Aesthetics of Play , I'm talking about play that isn't segregated from ordinary life, “[play that's] embedded within ordinary life; some... See more

Above all, people need agency. They need to feel in control. Sometimes, that means designing for subversive behavior. I mean, isn't the most fun often had when you're breaking rules? But this is enormously difficult in software, where you must design almost everythingfrom scratch. Unlike life, you don't get a common repertoire of actions for free –... See more