Situation-Behavior-Impact

Example:Let's see what giving feedback using this tool can look like. Imagine a manager talking to their report after a recent meeting.They start with the situation: "In yesterday's product review meeting, when you were giving an update for your team..."Then they describe their report's behavior: "...you didn't share any recent learnings about how ... See more

When we perceive someone's behavior negatively, we often jump to conclusions and make assumptions about why someone acted the way they did. When giving feedback to that person, it can be hard to stay objective. Situation-Behavior-Impact (SBI™) is a tool developed by the Center for Creative Leadership that helps you remove judgement out of the feedb... See more