The Revolt of The Public and the Crisis of Authority in the New Millenium

That passive mass audience on which so many political and economic institutions depended had itself unbundled, disaggregated, fragmented into what I call vital communities: groups of wildly disparate size gathered organically around a shared interest or theme.

The fact that needed to be explained, however, was failure: the painfully visible gap between the institutions’ claims of competence and their actual performance. The gap, I maintain, was a function of the limits of human knowledge. It had always been there. What changed was the public’s awareness of it.

Uncertainty is an acid, corrosive to authority. Once the monopoly on information is lost, so too is our trust. Every presidential statement, every CIA assessment, every investigative report by a great newspaper, suddenly acquired an arbitrary aspect, and seemed grounded in moral predilection rather than intellectual rigor. When proof for and agains... See more

The industrial age depended on chunky blocks of text to influence government and opinion. The new digital world has preferred the power of the visual. What is usually referred to as new media really means the triumph of the image over the printed word.

A curious thing happens to sources of information under conditions of scarcity. They become authoritative.