Revisiting the Time Needed to Provide Adult Primary Care - Journal of General Internal Medicine

Knowledge workers were exhausted—burned out from an increasingly relentless busyness.

Harkness recognized that the clinic was catering to the wrong side of the patient interaction. Rather than being designed for the patient’s convenience and betterment, it had been designed with the provider in mind. Our veterans were spending their days going from program to program . . . We were asking people struggling with mental illness to come

One of the facts of modern life is that a relatively small class of people works very long hours and earns good money for its efforts. Nearly a third of college-educated American men, for example, work more than 50 hours a week. Some professionals do twice that amount, and elite lawyers can easily work 70 hours a week almost every week of the year.