reuters.com
Salesforce CEO Marc Benioff says that of the 36,000 customer support inquiries Salesforce gets every week, 31,000 (86%) are now resolved by an AI agent.
A month ago, only about 26,000 could be resolved by the AI agent.
Tanay Jaipuriax.comTransform your E-Commerce Customer Service with AI
Empowering Shopify merchants with automated AI customer service, boosting agent productivity while slashing costs.
Empowering Shopify merchants with automated AI customer service, boosting agent productivity while slashing costs.
Yuma AI, Automating Ecommerce Customer Service
T-Mobile is creating a customer service platform it calls IntentCX that will draw on OpenAI's technology