Quiet Openings

While email's continued evolution is significant, what it has retained from the old web sets it apart from the other pretty, convenient apps. Email is an open, interoperable protocol. Someone can use Google's service, spin up a server of her own, or send messages through Microsoft's enterprise software. And yet all of these people can communicate s... See more

Email is actually a tremendous, decentralized, open platform on which new, innovative things can and have been built. In that way, email represents a different model from the closed ecosystems we see proliferating across our computers and devices.

What’s Google’s motive for providing free email? Is it that they just want people to be able to communicate easily with one another, or is it that a major advertising conglomerate with a twelve-figure annual revenue stands to benefit tremendously by consuming and using all of your inbound and outbound communication? In comparison, Fastmail is a com... See more

Email is good for maintaining a direct relationship between readers and writers, but it kinda sucks as a place to read. When I’m checking my inbox I’m in a mode where I want to bat away everything as quickly as possible in order to get to inbox zero. I’m psychologically in a state where everything feels like a chore. Putting great writing there fro... See more

Email apps are good at being better. They've invented or popularized some of the most innovative ideas in software—even if they can’t always find a business model to match. And those features are what live on.

Famously, when Gmail came along, Google told us to stop trying to organize (and delete) our email and instead just rely on search to find what we’re looking for. Broadly I’d say that approach has worked well, and in the vast majority of cases, I err on the side of risking losing track of something later instead of spending the time to organize it n

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Right now when people read a Substack post, it’s usually because they first decided to check their email. Email is good for maintaining a direct relationship between readers and writers, but it kinda sucks as a place to read. When I’m checking my inbox I’m in a mode where I want to bat away everything as quickly as possible in order to get to inbox... See more