“The single biggest problem with communication,”2 said the playwright George Bernard Shaw, “is the illusion it has taken place.”
Charles Duhigg • Supercommunicators
We don’t communicate nearly as much information as we think we do. When you say, “He knows what I meant” or “I made myself clear,” chances are, he doesn’t and you didn’t.
Heidi Grant Halvorson Ph.D • No One Understands You and What to Do About It
