Personalization, Measuring With Taste, and Intrinsic Interfaces
In the map-with-route system (direct manipulation), the user must do some of the work of understanding what they see (the map), and developing a mental model of how to apply it to their context (reading the map). In exchange for this deeper involvement, the user learns a useful mental model (their local geography) that can help them in future uses
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“the user must do some of the work”